Booking & Cancellation Policy
Last Updated: January 2025
All bookings are confirmed upon receipt of payment or deposit. You will receive a confirmation email with your tour details, meeting point, and contact information within 24 hours of booking.
Private & Customizable Tours
As a company specializing in private, personalized, and customizable tours, we work closely with you to create the perfect itinerary. Final tour details and pricing are confirmed after our initial consultation.
More than 72 hours before tour:
Full refund (100% of tour cost)
48-72 hours before tour:
75% refund
24-48 hours before tour:
50% refund
Less than 24 hours before tour:
No refund (non-refundable)
Weather & Emergency Cancellations
In case of severe weather conditions or unforeseen emergencies that make it unsafe to conduct the tour, All NY Fun Tours reserves the right to cancel or reschedule. In such cases, clients will receive a full refund or the option to reschedule at no additional cost.
We understand that plans change. You may reschedule your tour up to 48 hours before the scheduled time without any penalty, subject to availability.
- First rescheduling: Free of charge (48+ hours notice)
- Second rescheduling: $25 administrative fee
- Rescheduling with less than 48 hours notice: Subject to availability and may incur fees
Accepted Payment Methods: We accept major credit cards, debit cards, and payment options through Klarna (pay in 4 installments).
Deposit: For private custom tours, a 50% deposit is required to confirm your booking, with the balance due 48 hours before the tour date.
Full Payment: Standard tours require full payment at the time of booking.
Flexible Payment Options
Use Klarna at checkout to split your payment into 4 interest-free installments. No hidden fees, just flexible payment that fits your budget.
If you fail to show up for your scheduled tour without prior cancellation, you will be charged the full tour price with no refund.
We understand that emergencies happen. If you're running late or experiencing an unexpected situation, please contact us immediately at +1 (646) 205-8188.
Illness or Medical Emergency
If you need to cancel due to illness or medical emergency, we may offer a full refund or reschedule option with appropriate documentation (doctor's note, etc.).
Travel Disruptions
For cancellations due to flight cancellations or other travel disruptions beyond your control, please contact us directly. We will work with you to find a fair solution.
Group Size Changes
If your group size changes after booking, please notify us at least 48 hours in advance. Price adjustments may apply based on the final group size.
If you have any questions about our booking and cancellation policy, or need assistance with a booking, please don't hesitate to contact us:
We're available 7 days a week, 8AM-8PM EST, and typically respond within 2 hours during business hours.
Legal Notice: This cancellation policy is part of our Terms of Service. By booking a tour with All NY Fun Tours, you acknowledge that you have read, understood, and agree to be bound by this policy. All NY Fun Tours reserves the right to modify this policy at any time. The version in effect at the time of your booking will apply to your reservation.